All orders placed are subject to confirmation and acceptance by Busted Fishing.
Busted Fishing may vary prices for received orders in the event of price changes. We will advise you if this is the case.
To minimise errors and improve efficiency, orders should be placed using our on-line ordering system whenever possible. Our only other accepted form of ordering is via email. Quantity in stock does not take into account the orders already placed which are yet to be processed. It is possible that an order placed earlier will receive the allocation of the part in which the quantity for it showed as in stock at the time of your order. Inventory discrepancy can also affect the accuracy of the stock status displayed on our web site.
Any attempt to cancel an order must be made as soon as possible. Cancellations attempted after the dispatching will result in the customer having to pay the shipping and handling charges on the package and the cost of shipping the package back.
Cancellations may be communicated by email only.
Busted Fishing ships to Australia and international. Shipping is calculated automatically with Australia Post. If you have difficulty ordering online, please contact us. Busted Fishing will take no responsibility for goods once those goods leave Australia. For large orders or difficult sizes we may use a different courier company.
For long items over 100cm, please contact us for a shipping quote. Should you place an order for an item over 100cm without contacting us first, we won't ship the item and refund you the money.
Payment For On-line Orders
Accepted payments include credit cards (Visa/ Master card ONLY), PayPal and Wire Transfer (electronic funds transfer).
The title of the goods supplied does not pass to the customer from Busted Fishing until the full amount is paid.
We do not ship to third party addresses unless that address is known and can be verified by Busted Fishing.
Customers are responsible for paying any freight charges incurred by refused shipment and unclaimed goods. Busted Fishing will make every effort to deliver on time. Unless stated, goods will be shipped on the next business day or within 48 hours.
Where stated on the website (gaffs for example), customers are responsible to have someone at the delivery address to sign for and accept the delivery. Cost for re-delivery attempts may be passed to the customers if the delivery address is unattended at the time of delivery.
We generally use Australia Post, but for large or long items like gaffs, we will use a different courier company without notice at the time you place the order.
Return and Refund
Returns for refund will only be accepted within 7 days of you receiving the goods. Returned goods must be in its original condition and include all the original packaging. Shipping and handling cost are not refundable.
Using the PayPal free return options may qualify you for free return shipping. See general conditions of use: https://www.paypal.com/au/webapps/mpp/returns/generalconditions
Any incorrect, missing or damaged items received must be reported to Busted Fishing within 24 hours of you receiving the delivery.
If item(s) received is not what was ordered please do not open the sealed package in which it was sent. Any attempt to use the incorrect item will be deemed to be acceptance by the customer of the item(s) as a satisfactory substitute for the one that was ordered and no further claim can be raised thereafter.
Busted Fishing owns the title of any extra goods shipped with your order that have been dispatched in error.
All goods sold by Busted Fishing come with a warranty to be free from any defects or faults for 12 months. This warranty is not transferable.
Goods under warranty cover will be replaced or repaired by the manufacturer. No refund can be provided under any circumstances.
Warranty only covers the item(s) sold by Busted Fishing.
Fishing rods sold by Busted Fishing are an exception. All rods are load tested before dispatch to a customer. No warranty is given for broken rods, however our 7 day return and refund policy still applies. Rods broken during transit are covered by the couriers warranty.
The product "You Little Stripper" and "Bee's Knees Reel Spooler" has a lifetime warranty.
If the returned goods are determined by Busted Fishing to not be faulty, then all returning shipping fees will be worn by the customer. We will seek the permission from the customer to charge this cost to the customer's credit card where possible. Failing this, the goods will be sent back by Australia Post COD freight collected. Busted Fishing also reserves the right to charge the labour cost for examining these goods where no fault was found.
All warranties are voided if returned product is found in any way to be mishandled, misinstalled, modified, tampered, abused, physically damaged.
Please attach a copy of the original invoice or provide the original invoice number. A detailed fault description must be sent together with all the returning warranty goods.
Customer is responsible for any shipping and insurance cost involved in sending the warranty claim goods back to Busted Fishing.
Busted Fishing is not responsible for any parcel missing in transit, on its return back to Busted Fishing.
Risk Of Loss
All items purchased from Busted Fishing are made pursuant to a shipment contract and a tracking number is available. This basically means that the risk of loss and title for such items pass to you upon our delivery to the carrier. The exception is for items where no tracking number was or can be provided by Busted Fishing
Busted Fishing and its associates attempt to be as accurate as possible. However, Busted Fishing does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by Busted Fishing itself is not as described, your sole remedy is to return it in unused condition.
Due to changing market forces and other extenuating circumstances that affect product availability, and price stability we reserve the right to withdraw any product we advertise and change prices without notice.
Information contained throughout the web pages and in our database is believed to be accurate and reliable at the time of publishing.
There may be misprints, human errors, and omissions. We reserve the right to make changes and corrections in prices, products, and specifications without notice.
Busted Fishing is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au
We also updated this policy to comply with the European Union General Data Protection Regulation (GDPR) which came to effect 25.05.2018
What is Personal Information and why do we collect it?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses and phone numbers
This Personal Information is obtained by our customers filling in their details at the time they place an order or if a customer joins our mailing list.
We collect your Personal Information for the primary purpose of providing our services to you and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing or by directly unsubscribing from our mailing list.
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information. Sensitive information will be used by us only:
- For the primary purpose for which it was obtained
- For a secondary purpose that is directly related to the primary purpose
- With your consent; or where required or authorised by law.
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Disclosure of Personal InformationYour Personal Information may be disclosed in a number of circumstances including the following:
- Third parties where you consent to the use or disclosure; and
- Where required or authorised by law.
Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
With online orders, our customers data is also kept by ECWID which is PCI DSS (payment card industry data security standard) validated level 1 service provider, which is the highest international standard for secure data exchanges for online stores and payment systems.
Access to your Personal Information
At the time of your order and at delivery of your order you will be provided with a copy of the receipt showing your personal data.
You may access the Personal Information we hold about you at any time and to update and/or correct it, subject to certain exceptions.
You may request us to edit or delete or restrict us to use your personal data at any time.
If you wish to access your Personal Information, please contact us in writing.
Busted Fishing will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.
In order to protect your personal information we may require identification from you before releasing the requested information.
Maintaining the Quality of your Personal Information
It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
This Policy may change from time to time and is available on our website www.bustedfishing.com
PO. Box 8250
Carrum Downs, Vic, 3201